Privacy Policy
Swiftbrook Advisers, a financial planning and wealth management firm, is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR) if applicable to our services, and other relevant privacy laws.
Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our financial planning and wealth management services effectively. This may include:
- Identification Details: Your name, date of birth, contact details (address, phone number, email address), and identification documents (e.g., driver's license, passport).
- Financial Information: Income, expenses, assets, liabilities, bank account details, investment history, superannuation details, insurance policies, and tax file numbers.
- Family and Beneficiary Information: Details of your spouse, dependents, and beneficiaries for estate planning and insurance purposes.
- Health Information: Limited health information (e.g., medical history) when advising on risk management or insurance products, always with your explicit consent where required by law.
- Employment Details: Occupation and employment history relevant to your financial situation.
- Website Usage Data: Information gathered through cookies and similar technologies when you visit our online platform, including your IP address, browser type, and pages visited.
We collect personal information directly from you, through application forms, interviews, phone calls, emails, and interactions on our online platform. We may also collect information from third parties where necessary and with your consent, such as from financial product providers, accountants, lawyers, or other professional advisers.
Use of Personal Information
We use your personal information for the following purposes:
- To provide you with personal financial planning, investment strategies, retirement planning, superannuation advice, wealth creation, risk management, estate planning, and tax-effective strategies.
- To administer and manage the financial products and services you hold or apply for.
- To communicate with you about your financial plans and services.
- To comply with our legal and regulatory obligations, including anti-money laundering and counter-terrorism financing laws.
- To improve our services and the user experience of our online platform.
- To send you marketing communications about our services that we believe may be of interest to you, from which you can opt out at any time.
Disclosure of Personal Information
We may disclose your personal information to:
- Financial product and service providers (e.g., fund managers, superannuation funds, insurance companies) to implement your financial plans.
- Third-party service providers who assist us in operating our business, such as IT service providers, administrative support, and professional advisers (e.g., auditors, lawyers).
- Government bodies, regulators, and law enforcement agencies where required or authorised by law.
- Your authorised representatives or other parties where you have provided your consent.
We employ strict contractual and technical measures to ensure that any third parties we engage with handle your personal information in a manner consistent with this Privacy Policy and applicable privacy laws.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards. Our security measures include secure servers, encryption, firewalls, and staff training on privacy obligations.
Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies. To do this, please contact us using the details below. We will respond to your request within a reasonable timeframe and may charge a reasonable fee for providing access if it involves significant effort.
International Data Transfers
In certain circumstances, and particularly for the effective provision of our services, your personal information may be disclosed to overseas recipients (e.g., cloud service providers whose servers are located outside Australia). We will only do so where we have taken reasonable steps to ensure that the overseas recipient handles the information in accordance with the APPs or where you have consented to the disclosure.
Complaints
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer in writing using the contact details below. We will investigate your complaint and respond to you as soon as practicable. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our online platform.
Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
Privacy Officer
Swiftbrook Advisers
72 Kookaburra Circuit, Level 5, Suite 501,
Gold Coast, Queensland, 4217
Australia